Refund Policy

When we issue a refund

We issue a full refund when the report wasn't actually delivered, specifically:

• Your payment succeeded but you were never able to access your full report.
• The report you received is missing content it's supposed to include, or is otherwise broken.
• You were charged more than once for the same report (duplicate charge).

Because the full report is instantly delivered digital content, we do not offer refunds simply for changing your mind or being unsatisfied with the styling recommendations once the report has been successfully delivered.

How to request one

Email support@colorseason.app with the email address you used at checkout and a short description of the issue. We aim to respond within a few business days.

What happens after a refund

Once a refund is approved and processed by Stripe, access to the full report is revoked immediately. Your free result (season, evidence confidence, starter palette) is unaffected and remains available under its normal 7-day retention window regardless of refund status.

Required transaction records are retained as required by applicable law even after a refund.